Shipping policy

RAYVER™ Shipping Policy

At RAYVER™, we are committed to processing and dispatching your order as quickly and safely as possible. Below you will find all the relevant information regarding our shipping and delivery processes.

1. Processing Time All orders are carefully prepared and processed within 1 to 3 business days after your payment has been successfully confirmed. Please note that orders placed on weekends or public holidays will begin processing on the following business day.

2. Delivery Times We proudly offer fast and reliable shipping across Australia. Our estimated delivery time for Australian addresses is strictly between 2 and 4 business days once the order has been dispatched from our facilities. Please be aware that during periods of exceptionally high demand, such as exclusive launch campaigns, Black Friday, Christmas, or other special sales events, delivery times may occasionally be slightly longer than usual.

3. Shipping Costs Any applicable shipping costs will be calculated and clearly displayed during the checkout process before your order is finalised. During specific promotions, RAYVER™ may offer free express shipping across Australia, which will be prominently indicated throughout the store and automatically applied at checkout.

4. Order Tracking Once your order has left our warehouse, you will receive a dispatch confirmation email containing your tracking information. You will be able to monitor the real-time status and exact location of your shipment using the provided tracking number directly through the carrier's tracking portal.

5. Delivery Delays While we make every effort to consistently meet our estimated 2 to 4-day delivery window, these timeframes are provided as a guide and may occasionally be affected by circumstances beyond our direct control. Such circumstances include unexpected carrier delays, adverse weather conditions, high logistics demand, strikes, or other force majeure events. Under these specific circumstances, RAYVER™ cannot be held directly responsible for delays caused by third-party logistics providers.

6. Shipping Address It is the customer's full responsibility to provide a complete, accurate, and secure shipping address at the time of checkout. If an order cannot be successfully delivered due to an incorrect or incomplete address provided by the customer, any additional costs associated with retrieving, redirecting, or reshipping the order will remain the responsibility of the customer.

7. Lost or Damaged Orders If your order arrives damaged or is not delivered within the expected timeframe, please contact our customer support team as quickly as possible. This allows us to promptly launch an investigation with the shipping carrier and find a swift, satisfactory resolution for you.

8. Customs and Taxes As our primary operations and shipping routes for this offer are tailored for the Australian market, standard domestic orders will not incur additional customs fees. However, should an order be accepted for international delivery outside of Australia, the shipment may be subject to local taxes, duties, or customs clearance fees. Where applicable, these external charges are the strict responsibility of the customer and are determined entirely by the destination country's customs authorities.

9. Contact Us If you have any questions regarding the current status of your order or require further clarification on our Shipping Policy, please reach out to our customer support team using the email address or contact form available on our store. RAYVER™ reserves the right to update or modify this Shipping Policy at any time to reflect operational improvements, with the version published on our store always being the one currently in effect.