Privacy policy
RAYVER™ Privacy Policy
Last updated: 5 September 2026 RAYVER™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. RAYVER™ is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing, and disclosure of your personal information. By accessing or using any of our Services, you acknowledge that you have read and understood how your personal information is managed as described below.
Personal Information We Collect or Process When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include information collected anonymously or de-identified data. Depending on how you interact with our Services, we may collect various categories of personal information. This includes contact details such as your name, billing and shipping addresses, telephone number, and email address. We also process financial information including payment card details and transaction records, as well as account information like your username and preferences. Furthermore, we collect transaction information detailing your purchases and browsing history, any communications you have with us, device information including your IP address, and usage information regarding how you navigate our store.
Sources of Personal Information We collect personal information directly from you when you create an account, make a purchase, or contact our support team. We also gather data automatically through cookies and similar technologies when you interact with our website or use our Services. Additionally, we may receive information from our service providers, business partners, and other third parties who assist us in operating our business and improving your shopping experience.
How We Use Your Personal Information We use your personal information to provide, personalise, and improve our Services, which includes processing payments, fulfilling orders, managing your account, and offering a tailored shopping experience. For marketing and advertising purposes, we may send promotional communications and display targeted online advertisements based on your previous interactions with our store. We also rely on this information for security and fraud prevention to protect our platform, authenticate accounts, and maintain public safety. Furthermore, your data allows us to communicate with you effectively for customer support and ensures we comply with applicable legal obligations or respond to valid legal processes.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to trusted third parties for legitimate business purposes. This includes sharing data with Shopify and other vendors who handle IT management, payment processing, data analytics, and shipping on our behalf. We may also share information with business and marketing partners to deliver personalised advertising, though you maintain the right to opt out of such targeted marketing at any time. Information may be disclosed within our corporate group, in connection with a business transaction, to comply with legal obligations, or to protect the rights and security of our Services and users.
Our Relationship with Shopify Our store is hosted by Shopify, which collects and processes personal information regarding your use of the Services to facilitate our operations. Information you submit is transmitted to Shopify and their third-party affiliates. We also utilise advanced Shopify features that incorporate data from your interactions to protect and improve our business. In these instances, Shopify acts as a responsible party for processing your data. You can review the Shopify Consumer Privacy Policy or access their Privacy Portal for more details regarding your rights.
Third-Party Websites and Links Our Services may contain links to external websites operated by third parties. We strongly recommend reviewing the privacy policies of any unassociated platforms you visit, as we do not guarantee and are not responsible for their security or content. Any information you choose to share in public spaces or third-party social media platforms may also be visible to others without limitation regarding its use.
Children's Data Our Services are strictly not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us to request its immediate deletion.
Security and Retention of Your Information While we implement strong measures to protect your data, no security system is entirely impenetrable, and information sent in transit may not be fully secure. We strongly advise against sending sensitive information through unsecured channels. We retain your personal information only for as long as necessary to maintain your account, provide our Services, resolve disputes, and comply with legal or contractual obligations.
Your Rights and Choices Depending on your location, you may have the right to request access to, deletion of, or correction of the personal information we hold about you. You may also have the right to data portability and the ability to opt out of the sale or sharing of your data for personalised advertising. If you visit our website using a Global Privacy Control signal, we will automatically treat it as an opt-out request where applicable. You can manage your communication preferences at any time by using the unsubscribe link included in our promotional emails.
If You Live in the United Kingdom or European Economic Area (EEA) Subject to local laws, you may have the additional right to object to or restrict the processing of your personal information, as well as the right to withdraw your consent at any time without affecting prior lawful processing. We will not discriminate against you for exercising any of these rights. We will respond to all valid requests within the timeframe required by law, though we may need to verify your identity or the credentials of your authorised representative first.
Complaints and International Transfers If you have a complaint regarding our handling of your data, please contact us directly. Residents of the EEA or UK also have the right to lodge a complaint with their local data protection authority. Please be aware that your personal information may be transferred, stored, and processed outside your country of residence. In such cases, we rely on recognised transfer mechanisms, such as Standard Contractual Clauses, to ensure your data remains protected.
Changes to This Privacy Policy and Contact Information We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal and operational reasons. Updated versions will be published on our website. If you have any questions, wish to exercise your rights, or need to contact our data controller, please email us at help@rayver.store or write to us at: Pianista Amparo Iturbi N32 46007 Valencia Valencia, Spain